Contact Centre Creation Platform
The Hyperion platform is designed to create systems for receiving and processing inbound calls made via various communication channels:
- Situation rooms
- Support services
- Contact centres
- On-duty dispatch systems
- Monitoring services
Features
- Freedom from specific hardware and software vendors
- Support for fault tolerance and high availability
- Supports all major features of telephone exchanges: conference calls, callback, call holding, call integration with IVR
- Ability to receive calls via various communication channels: phone, email, SMS, fax, monitoring system
- Full functionality for geographic information systems
- Ability to prioritize requests, with manual and automatic distribution of calls between operators
- Support for integrated, multilevel response to treatment
- Statistics and reporting